> ## Documentation Index
> Fetch the complete documentation index at: https://docs.observv.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global roles

> Roles that apply across the entire organization. Use these for org-wide responsibilities like managing properties, content, or members across multiple properties.

## Overview

Global roles define what a member can do across the organization.

Each Global role contains a set of permissions. Members added to that role can perform those actions across all properties in the organization.

## Role levels

Global roles are organized by role level:

<div className="role-hierarchy">
  Account Owner → Global Account Manager → Global Team Manager → Global Content Manager → Global Uploader → Global Viewer → No Global Role
</div>

This order controls the main role hierarchy.

| Global role level          | Description                                                                                                                                                                                                                                                   |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Account Owner**          | Can manage everything across the Organization, including billing, the subscription, and other Account Owners.                                                                                                                                                 |
| **Global Account Manager** | Can manage almost everything across the Organization, including lower roles and members, Properties, content, Projects, and day-to-day billing. They cannot manage Account Owners or other Global Account Managers, or cancel or reactivate the subscription. |
| **Global Team Manager**    | Can manage roles and members within their branch and manage Properties and content across the Organization. Optional permissions for inviting members and managing Projects, Tours, and markers can also be granted.                                          |
| **Global Content Manager** | Can manage Properties and content across the Organization and allocate existing members to roles. Optional permissions for managing Projects, Tours, and markers can also be granted. They cannot invite new Organization members.                            |
| **Global Uploader**        | Can upload photos and comment across the Organization. They can edit or trash their own content for up to 24 hours, and limited optional permissions can also be granted.                                                                                     |
| **Global Viewer**          | Can view and comment on content across the Organization. Viewing photos with sensitive information can also be granted.                                                                                                                                       |
| **No Global Role**         | Belongs to the Organization but has no Organization-wide permissions. Property or Project access can still be assigned separately.                                                                                                                            |

Each Global role level has its own default and optional permissions. For the full permission breakdown, see [Permissions matrix](/reference/permissions).

## No Global Role

No Global Role is used for someone who belongs to your Organization but has no organization-wide permissions.

Use No Global Role when you want to add someone to your Organization without giving them a permissioned Global role, or when they only need access through Property roles or Project roles.

A No Global Role user is still an Organization member. They are not an External user.

## Account Owner

The Account Owner role sits above all other Global roles. There is one Account Owner role per organization, and it does not have a sponsoring role.

The Account Owner role can have multiple members. Account Owners can manage everything across the organization, including other members in the Account Owner role.

## Branches and sponsorship

A branch is created when one Global role sponsors another Global role. The sponsored role and the roles beneath it sit within the sponsoring role’s branch.

A member can only manage lower roles within their own branch, and only when they have the required permissions.

For example, if a Global Account Manager sponsors a Global Content Manager, Global Uploader, or Global Viewer, those roles sit inside that Global Account Manager’s branch.

Branches prevent members from managing roles outside their area of responsibility. Even if a role is lower in the hierarchy, it cannot be managed by someone from another branch.

Being in the same branch does not automatically give a member permission to manage a role. The member must also have the required role management permissions.

<Note>
  Inviting people requires the Invite members permission. Sponsoring or managing a role does not always mean you can invite people into it.
</Note>

## Key rules

* Global roles apply across all properties in the organization.
* Global roles follow this hierarchy: Account Owner, Global Account Manager, Global Team Manager, Global Content Manager, Global Uploader, Global Viewer, No Global Role.
* Sponsored roles must sit below the sponsoring role in the hierarchy.
* Members can only manage roles they are allowed to manage through the branch structure.
* Being in the same branch does not grant permission by itself. The member must also have the required permissions.
* The Account Owner role sits above all branches and does not have a sponsoring role.
* Account Owners can manage everything across the organization, including other members in the Account Owner role.
* Global Uploaders cannot sponsor Global Viewers.
* Some Global roles can be given optional permissions, depending on role level and sponsoring role.

## How to create a Global role

<Steps>
  <Step title="Open Global roles">
    Open **Manage** → **Global roles**.
  </Step>

  <Step title="Select role level">
    Select the relevant **role level**.
  </Step>

  <Step title="Select sponsoring role">
    Select the global role that will sponsor the new role.
  </Step>

  <Step title="Open Sponsored roles and Create">
    Open the **Sponsored roles** tab and click **Create**.
  </Step>

  <Step title="Configure">
    Enter the **role name**, select the **role level**, and choose any optional permissions.
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

## How to edit a Global role

<Steps>
  <Step title="Open the role">
    Open **Manage** → **Global roles**, select the role level, then select the role.
  </Step>

  <Step title="Edit details">
    Open the **Details** tab and click **Edit**.
  </Step>

  <Step title="Update fields">
    Update the **role name**, **role level**, or optional permissions.
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

<Note>
  Role management depends on both branch and permissions. A role can only be edited by a member who has the required role management permissions and is allowed to manage that role through the branch structure.

  Account Owners can edit and remove members in their own role.
</Note>

## How to delete a Global role

<Steps>
  <Step title="Open the role">
    Open **Manage** → **Global roles**, select the role level, then the role.
  </Step>

  <Step title="Edit details">
    Open the **Details** tab and click **Edit**.
  </Step>

  <Step title="Delete and confirm">
    Click **Delete role** and confirm.
  </Step>
</Steps>

<Note>Global Content Managers and above in the same branch can delete roles below them.</Note>

## How to add members to a Global role

<Steps>
  <Step title="Open the role">
    Open **Manage** → **Global roles**, select the role level, then the role.
  </Step>

  <Step title="Add members">
    Open the **Members** tab and click **Add members**.
  </Step>

  <Step title="Search and select">
    Search for and select the members you want to add.
  </Step>

  <Step title="Confirm">
    Confirm the selection.
  </Step>
</Steps>

## How to remove members from a Global role

<Steps>
  <Step title="Open the role">
    Open **Manage** → **Global roles**, select the role level, then the role.
  </Step>

  <Step title="Open Members">
    Open the **Members** tab.
  </Step>

  <Step title="Delete the member">
    Find the member and click the **delete** icon beside their name.
  </Step>

  <Step title="Confirm">
    Confirm the removal.
  </Step>
</Steps>

## How to invite members to a Global role

<Steps>
  <Step title="Open the role">
    Open **Manage** → **Global roles**, select the role level, then the role.
  </Step>

  <Step title="Open Invites and Invite members">
    Open the **Invites** tab and click **Invite members**.
  </Step>

  <Step title="Enter email">
    Enter the person's **email address** and complete the invite details.
  </Step>

  <Step title="Send">
    Send the invite.
  </Step>
</Steps>

<Info>
  **Invite vs. Add.**
  Use Invite members when the person is not yet a member of the organization. Use Add members when the person is already a member of the organization. All invites for that role appear in the Invites tab.
</Info>

## How to change the sponsoring role

<Steps>
  <Step title="Open the role">
    Open **Manage** → **Global roles**, select the role level, then the role.
  </Step>

  <Step title="Edit details">
    Open the **Details** tab and click **Edit**.
  </Step>

  <Step title="Select new sponsor">
    Select a new sponsoring role from the available options.
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

## Related

* [Permissions matrix — Global roles](/reference/permissions#global-roles)
* [Invites](/access/invites)
* [Access overview](/access/overview)