Overview
Global roles define what a member can do across the organization. Each Global role contains a set of permissions. Members added to that role can perform those actions across all properties in the organization.Role levels
Global roles follow this hierarchy: Account Owner → Account Manager → Team Manager → Content Manager → Uploader → Viewer This hierarchy controls who can manage whom. A branch is created when one Global role sponsors another Global role. A member can only manage lower roles within their own branch, and only when they have the required permissions. Each Global role level has its own default and optional permissions. For the full permission breakdown, see Permissions matrix.Account Owner
The Account Owner role sits above all other Global roles. There is one Account Owner role per organization, and it does not have a sponsoring role. The Account Owner role can have multiple members. Account Owners can manage everything across the organization, including other members in the Account Owner role.Branches and sponsorship
A branch shows which roles belong under another role. For example, if an Account Manager sponsors a Content Manager, Uploader, or Viewer, those roles sit inside that Account Manager’s branch. Branches prevent members from managing roles outside their area of responsibility. Even if a role is lower in the hierarchy, it cannot be managed by someone from another branch. Being in the same branch does not automatically give a member permission to manage a role. The member must also have the required role management permissions.Inviting people requires the Invite members permission. Sponsoring or managing a role does not always mean you can invite people into it.
Key rules
- Global roles apply across all properties in the organization.
- Global roles follow this hierarchy: Account Owner, Account Manager, Team Manager, Content Manager, Uploader, Viewer.
- Sponsored roles must sit below the sponsoring role in the hierarchy.
- Members can only manage roles they are allowed to manage through the branch structure.
- Being in the same branch does not grant permission by itself. The member must also have the required permissions.
- The Account Owner role sits above all branches and does not have a sponsoring role.
- Account Owners can manage everything across the organization, including other members in the Account Owner role.
- Global Uploaders cannot sponsor Global Viewers.
- Some Global roles can be given optional permissions, depending on role level and sponsoring role.
How to create a Global role
How to edit a Global role
Role management depends on both branch and permissions. A role can only be edited by a member who has the required role management permissions and is allowed to manage that role through the branch structure.Account owners can edit and remove members in their own role.
How to delete a Global role
Global content managers and above in the same branch can delete roles below them.
How to add members to a Global role
How to remove members from a Global role
How to invite members to a Global role
Invite vs. Add.
Use Invite members when the person is not yet a member of the organization. Use Add members when the person is already a member of the organization. All invites for that role appear in the Invites tab.