Overview
Global roles define what a member can do across the organization. Each Global role contains a set of permissions. Members added to that role can perform those actions across all properties in the organization.Role levels
Global roles are organized by role level:Account Owner → Global Account Manager → Global Team Manager → Global Content Manager → Global Uploader → Global Viewer → No Global Role
This order controls the main role hierarchy.
Each Global role level has its own default and optional permissions. For the full permission breakdown, see Permissions matrix.
No Global Role
No Global Role is used for someone who belongs to your Organization but has no organization-wide permissions. Use No Global Role when you want to add someone to your Organization without giving them a permissioned Global role, or when they only need access through Property roles or Project roles. A No Global Role user is still an Organization member. They are not an External user.Account Owner
The Account Owner role sits above all other Global roles. There is one Account Owner role per organization, and it does not have a sponsoring role. The Account Owner role can have multiple members. Account Owners can manage everything across the organization, including other members in the Account Owner role.Branches and sponsorship
A branch is created when one Global role sponsors another Global role. The sponsored role and the roles beneath it sit within the sponsoring role’s branch. A member can only manage lower roles within their own branch, and only when they have the required permissions. For example, if a Global Account Manager sponsors a Global Content Manager, Global Uploader, or Global Viewer, those roles sit inside that Global Account Manager’s branch. Branches prevent members from managing roles outside their area of responsibility. Even if a role is lower in the hierarchy, it cannot be managed by someone from another branch. Being in the same branch does not automatically give a member permission to manage a role. The member must also have the required role management permissions.Inviting people requires the Invite members permission. Sponsoring or managing a role does not always mean you can invite people into it.
Key rules
- Global roles apply across all properties in the organization.
- Global roles follow this hierarchy: Account Owner, Global Account Manager, Global Team Manager, Global Content Manager, Global Uploader, Global Viewer, No Global Role.
- Sponsored roles must sit below the sponsoring role in the hierarchy.
- Members can only manage roles they are allowed to manage through the branch structure.
- Being in the same branch does not grant permission by itself. The member must also have the required permissions.
- The Account Owner role sits above all branches and does not have a sponsoring role.
- Account Owners can manage everything across the organization, including other members in the Account Owner role.
- Global Uploaders cannot sponsor Global Viewers.
- Some Global roles can be given optional permissions, depending on role level and sponsoring role.
How to create a Global role
1
Open Global roles
Open Manage → Global roles.
2
Select role level
Select the relevant role level.
3
Select sponsoring role
Select the global role that will sponsor the new role.
4
Open Sponsored roles and Create
Open the Sponsored roles tab and click Create.
5
Configure
Enter the role name, select the role level, and choose any optional permissions.
6
Save
Click Save.
How to edit a Global role
1
Open the role
Open Manage → Global roles, select the role level, then select the role.
2
Edit details
Open the Details tab and click Edit.
3
Update fields
Update the role name, role level, or optional permissions.
4
Save
Click Save.
Role management depends on both branch and permissions. A role can only be edited by a member who has the required role management permissions and is allowed to manage that role through the branch structure.Account Owners can edit and remove members in their own role.
How to delete a Global role
1
Open the role
Open Manage → Global roles, select the role level, then the role.
2
Edit details
Open the Details tab and click Edit.
3
Delete and confirm
Click Delete role and confirm.
Global Content Managers and above in the same branch can delete roles below them.
How to add members to a Global role
1
Open the role
Open Manage → Global roles, select the role level, then the role.
2
Add members
Open the Members tab and click Add members.
3
Search and select
Search for and select the members you want to add.
4
Confirm
Confirm the selection.
How to remove members from a Global role
1
Open the role
Open Manage → Global roles, select the role level, then the role.
2
Open Members
Open the Members tab.
3
Delete the member
Find the member and click the delete icon beside their name.
4
Confirm
Confirm the removal.
How to invite members to a Global role
1
Open the role
Open Manage → Global roles, select the role level, then the role.
2
Open Invites and Invite members
Open the Invites tab and click Invite members.
3
Enter email
Enter the person’s email address and complete the invite details.
4
Send
Send the invite.
Invite vs. Add.
Use Invite members when the person is not yet a member of the organization. Use Add members when the person is already a member of the organization. All invites for that role appear in the Invites tab.
How to change the sponsoring role
1
Open the role
Open Manage → Global roles, select the role level, then the role.
2
Edit details
Open the Details tab and click Edit.
3
Select new sponsor
Select a new sponsoring role from the available options.
4
Save
Click Save.