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Overview

Property roles define what a member can do within a single property. Each Property role contains a set of permissions. Members added to that role can perform those actions within that property only. Property roles are separate from Global roles. Use them when someone needs access to a specific property without broader organization-wide access.

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Role levels

Property roles follow this hierarchy: Property Content Manager → Property Uploader → Property Viewer This hierarchy controls who can manage whom within a property. Each Property role level has its own default and optional permissions. For the full permission breakdown, see Permissions matrix.

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Branches and sponsorship

A branch shows which roles belong under another role. Within a property, a Property Content Manager can sponsor Property Uploader and Property Viewer roles. For example, if a Property Content Manager sponsors a Property Uploader or Property Viewer role, that role sits inside the Property Content Manager’s branch. Branches prevent members from managing roles outside their area of responsibility. Even if a role is lower in the hierarchy, it cannot be managed by someone from another branch. Being in the same branch does not automatically give a member permission to manage a role. The member must also have the required role management permissions.
Why branches matter. A branch limits where role management can happen. It does not grant permission by itself.

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Property Content Manager roles

Property Content Manager roles sit above other Property roles. They can only be created and managed by Global Team Managers and above. Property Content Managers can sponsor Property Uploader and Property Viewer roles.

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Property roles created by Global roles

Property roles created by Global roles do not have a sponsoring role and do not become part of the Global role’s branch.

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Key rules

  • Property roles apply to one property only.
  • Property roles are separate from Global roles.
  • Property roles can be used to give property-specific access without giving broader organization-wide permissions.
  • Property roles follow this hierarchy: Property Content Manager, Property Uploader, Property Viewer.
  • A property can contain multiple independent Property role branches.
  • Property Content Managers can sponsor Property Uploader and Property Viewer roles in their own branch.
  • Property Uploaders cannot sponsor other Property roles.
  • Property Content Manager roles can only be created and managed by Global Team Managers and above.
  • Property roles created by Global roles do not have a sponsoring role and do not become part of the Global role’s branch.
  • Being in the same branch does not grant permission by itself. The member must also have the required permissions.

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How to create a Property role

1

Open Roles

Open Roles within the property.
2

Create

Click Create.
3

Review sponsoring permissions

Review the sponsoring role permissions and click Continue.
4

Configure

Enter the role name, select the role level, and choose any optional permissions.
5

Save

Click Save.
Sponsored roles must be created at a lower role level than the sponsoring role. Only Global Team Managers and above can create Property content manager roles.

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How to edit a Property role

1

Open Roles

Open Roles within the property.
2

Select the role

Select the role level and then the role.
3

Edit details

Open the Details tab and click Edit.
4

Update fields

Update role name, role level, or optional permissions.
5

Save

Click Save.

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How to delete a Property role

1

Open Roles

Open Roles within the property.
2

Select the role

Select the role level and then the role.
3

Edit details

Open the Details tab and click Edit.
4

Delete and confirm

Click Delete role and confirm.

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How to add or remove members

To add: open Roles within the property, select the role level and the role, open the Members tab, click Add members, search and select, confirm. To remove: open Roles within the property, select the role level and the role, open the Members tab, find the member, click the delete icon, confirm.

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How to review role details and sponsored roles

Details: open Roles, select the role level and the role, open the Details tab. From here you can review the role name, role level, sponsoring role, who created it, and assigned permissions. Sponsored roles: from the same role, open the Sponsored roles tab to review the roles in that branch, the number of members in each, and which roles sit below the selected role.